TERMS & CONDITIONS

Last updated: 7 September 2026

These Terms and Conditions govern your use of the LARACO website and purchases of products or services from us.

The website is operated by 8 Steps Limited, trading as LARACO Coffee ("LARACO", "we", "us" or "our").

By using our website or placing an order with us, you agree to these Terms and Conditions. Please read them carefully before placing an order.

1. ABOUT US

LARACO Coffee is operated by:

8 Steps Limited

Trading as: LARACO Coffee

Registered in: Scotland, United Kingdom

Website: www.laraco.co.uk

Email: [info@laraco.co.uk]

Company number: [SC826692]

VAT number: [505645204]

Registered office: [156 Riddochhill road,Bathgate,EH477EY]

2. OUR PRODUCTS

We sell coffee beans, ground coffee, instant coffee, coffee-related products and other products displayed on our website.

We take reasonable care to ensure that product descriptions, photographs, weights, ingredients and other information are accurate.

Product packaging and appearance may occasionally differ slightly from photographs shown on our website, for example following packaging or label updates.

Coffee is a natural agricultural product and minor variations in appearance, aroma and flavour can occur between batches.

3. PRICES

All prices displayed on our website are in pounds sterling (£).

Where applicable, prices include VAT unless clearly stated otherwise.

Prices, promotions and discounts may change from time to time. The price charged will be the price shown when you place your order, subject to correction of obvious pricing errors.

Delivery charges, where applicable, will be displayed before you complete your purchase.

4. PLACING AN ORDER

When you place an order, you are making an offer to purchase the products in your basket.

After placing an order, you should receive an electronic order confirmation.

A contract between you and LARACO is formed when we accept your order.

We reserve the right to reject or cancel an order where reasonably necessary, including where:

a product is unavailable;

payment cannot be authorised;

incorrect pricing or product information has been displayed;

we cannot deliver to the address provided;

we reasonably suspect fraud or misuse; or

an order breaches these Terms.

If we cancel an order after payment has been taken, we will refund the relevant amount.

5. PAYMENT

Payment must be made using one of the payment methods offered during checkout.

Payments may be processed by third-party payment providers. We do not normally receive or store your complete payment-card details.

You are responsible for ensuring that the billing and payment information supplied is accurate.

6. DELIVERY

We deliver to the locations shown on our website.

Available delivery methods, estimated delivery times and applicable charges are displayed during checkout or on our Shipping/Delivery page.

Delivery estimates are estimates rather than guaranteed delivery times unless we expressly state otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control. If a significant delay occurs, we will comply with your rights under applicable UK consumer law.

Customers are responsible for providing a complete and accurate delivery address.

Unless another delivery period has been agreed with you, goods will be delivered without undue delay and normally within the period required by applicable consumer law.

7. CANCELLATIONS AND RETURNS

If you are a UK consumer purchasing online, you will normally have the legal right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to statutory exceptions.

To exercise your cancellation right, contact us within the applicable cancellation period and clearly tell us that you wish to cancel.

After notifying us, you normally have a further 14 days to return the goods.

Unless the goods are faulty, damaged or incorrectly supplied, you are normally responsible for the cost of returning them.

Where a cancellation right applies, we will refund payments in accordance with applicable law, including the cost of our standard delivery option where required.

We may make a deduction where permitted by law if goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Certain products may be excluded from the change-of-mind cancellation right where permitted by law, including goods that are sealed for health protection or hygiene reasons and have been unsealed after delivery, where the relevant legal requirements are met.

Nothing in these Terms affects your statutory consumer rights.

UK guidance confirms that online customers generally have 14 days from receipt to notify the seller of cancellation, followed by another 14 days to return the goods.

8. DAMAGED, FAULTY OR INCORRECT PRODUCTS

Please contact us as soon as reasonably possible if your order arrives damaged, faulty, incomplete or different from what you ordered.

We may ask you to provide photographs or other reasonable information so that we can investigate the issue.

Your products must meet the standards required by UK consumer law, including being as described, of satisfactory quality and fit for purpose where applicable. Nothing in these Terms limits those rights.

9. COFFEE AND FOOD PRODUCTS

Customers should check product packaging and product descriptions for ingredients, storage instructions, best-before information and other relevant information before consumption.

Coffee should be stored according to the instructions provided on the packaging.

If you have an allergy, intolerance or other dietary requirement, please check the product information carefully and contact us before purchasing if you require clarification.

Do not consume a product if its packaging appears damaged or compromised in a way that may affect food safety.

10. SUBSCRIPTIONS

Where we offer coffee subscriptions, the price, frequency and contents of the subscription will be displayed before you subscribe.

Recurring payments will be charged using your selected payment method at the frequency shown when you subscribe.

You may cancel or manage your subscription in accordance with the cancellation instructions provided when you subscribe or through any customer subscription-management facility we make available.

Cancellation will normally prevent future renewal payments but does not automatically cancel an order that has already been processed or dispatched.

Any minimum commitment period, if applicable, will be clearly disclosed before you subscribe.

11. WHOLESALE ORDERS

We may offer separate prices and arrangements to business and wholesale customers.

Unless expressly agreed otherwise in writing, prices, minimum order quantities, payment arrangements, delivery arrangements and other wholesale conditions will be those communicated to the business customer when the order is agreed.

Certain consumer protections described in these Terms apply specifically to consumers and may not apply to purchases made wholly or mainly for business purposes.

12. COFFEE MACHINE RENTALS

LARACO may offer coffee-machine rental or equipment services.

Specific machine rentals may be subject to a separate rental agreement covering matters including rental charges, duration, deposits, installation, maintenance, acceptable use, damage, loss, termination and return of equipment.

Where a separate rental agreement is provided, that agreement will apply in addition to these Terms. If there is a conflict concerning the machine rental itself, the specific rental agreement will take priority.

Ownership of rented equipment remains with its stated owner and does not transfer to the customer merely through payment of rental charges unless expressly agreed otherwise in writing.

13. PROMOTIONS AND DISCOUNT CODES

Promotional offers and discount codes may be subject to additional conditions.

Unless otherwise stated, discount codes:

cannot be exchanged for cash;

cannot normally be combined with another promotion; and

may be withdrawn or changed before use.

We may reject use of a promotional code where we reasonably believe it has been used fraudulently or contrary to the applicable promotion terms.

14. WEBSITE INFORMATION

We make reasonable efforts to keep information on our website accurate and current.

Occasionally, the website may contain typographical errors or inaccuracies relating to prices, descriptions, availability or other information.

We may correct such errors and update website information where appropriate.

Nothing in this section affects an order that we are legally required to honour or your statutory consumer rights.

15. REVIEWS AND USER CONTENT

If you submit a product review, photograph, comment or other content to LARACO, you confirm that you have the right to submit it and that it does not infringe another person's rights or contain unlawful or misleading material.

We may moderate or remove content where reasonably necessary, including spam, abusive material, fraudulent reviews or unlawful content.

16. INTELLECTUAL PROPERTY

The content of this website, including the LARACO name, branding, logos, photographs, graphics, product designs, text and other original materials, is owned by or licensed to LARACO unless otherwise stated.

You may use the website for your personal and lawful use.

You must not reproduce, commercially exploit, distribute or substantially copy our protected content without permission, except where permitted by law.

17. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to services operated by third parties, including payment providers, delivery companies and social-media platforms.

Third-party websites and services are subject to their own terms and privacy policies.

We are not responsible for third-party websites that we do not operate, except to the extent that applicable law makes us responsible.

18. PRIVACY AND COOKIES

We process personal information in accordance with our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy and/or cookie consent information.

These policies should be read alongside these Terms and Conditions.

19. PROHIBITED USE

You must not misuse our website, including by:

attempting unauthorised access to the website or its systems;

knowingly introducing viruses or malicious code;

using the website for fraudulent or unlawful activity;

interfering with the operation or security of the website; or

infringing our or another person's intellectual-property rights.

20. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or restricted.

Nothing in these Terms excludes or restricts your statutory consumer rights.

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer.

If you purchase products or services wholly or mainly for business purposes, different limitations may apply under a separate business or wholesale agreement.

21. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for failure or delay in performing our obligations where caused by events outside our reasonable control.

Where such an event materially affects an order, we will take reasonable steps to minimise the effect and will comply with any cancellation, refund or other rights you have under applicable law.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time, for example because of changes to our services, business practices or applicable law.

The version applying to your purchase will normally be the version in force when you placed your order.

The latest version will be published on this website with the date it was last updated.

23. GOVERNING LAW

These Terms are governed by the applicable laws of Scotland.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections applicable where you live.

Nothing in this section prevents a consumer from exercising any right to bring proceedings in a court available to them under applicable law.

24. CONTACT US

If you have questions about these Terms, an order, return or other issue, please contact:

LARACO Coffee

8 Steps Limited

Email: [info@laraco.co.uk]

Website: www.laraco.co.uk

Registered office: [156 Riddochhill road,Bathgate,EH477EY]

Terms & Conditions